HSBC Trust Company (UK) Ltd

Financial Ombudsman decision DRN8637079 Not upheld

Not upheldoutcome, as published by the Ombudsman

£909redress stated in the decision

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Bereavement and power of attorney

In the Ombudsman’s words

Mr B complained to HSBC Trust Company that the fee that was charged was more than had been agreedCharges and fees

Mr B complains about HSBC Trust Company (UK) Limited’s handling of his late wife’s estate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8637079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.