Barclays Bank Plc
Financial Ombudsman decision DRN8636599 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Barclays mistakenly believed that Mr M had agreed the problem was resolved soon after his first complaint and closed the case.Complaint handling
Mr M suffers from complex medical and mobility problems.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8636599.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.