Nationwide Building Society

Financial Ombudsman decision DRN8622995 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

So they turned to Nationwide for assistance in recovering the cost of the repair, under the VISA chargeback scheme.Card dispute or chargeback

That, combined with the difficulties they were caused by Nationwide’s handling of matters, led me to propose Nationwide should pay Mr and Mrs C £500 in settlement of their complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8622995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.