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Tesco Personal Finance Limited

Financial Ombudsman decision DRN8612853 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Interest and rates

In the Ombudsman’s words

Mr H says he asked Tesco to close his credit card after it told him earlier in the year that the applicable interest rate would increase in November 2009.Account closed or refused

Mr H complains that Tesco Personal Finance PLC increased the interest rate on his credit card account after he asked it not to.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8612853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.