Coutts & Company
Financial Ombudsman decision DRN8606800 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Coutts accepted that it hadn’t handled things as well as it could, and agreed to refund the difference in the rate Mr H had paid and the interest rate he could have been on between 2014 and 2017Interest and rates
Mr H complains that Coutts & Company wouldn’t extend his interest only mortgage when its term ended in 2014.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8606800.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.