Metro Bank PLC

Financial Ombudsman decision DRN8606511 Upheld

Upheldoutcome, as published by the Ombudsman

£385redress stated in the decision

Fri Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Metro still says that Mr K’s loss wasn’t due to its error but explained that it applied a ‘spread’ to the rate that was used.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8606511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.