Virgin Money plc
Financial Ombudsman decision DRN8599537 Upheld
Upheldoutcome, as published by the Ombudsman
£1,579redress stated in the decision
Mon Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
failed to pursue his chargeback claim in respect of electrical goodsCard dispute or chargeback
the bank’s handling of the claim was far from being a model of efficiencyService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8599537.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.