Virgin Money plc
Financial Ombudsman decision DRN8599402 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
It also added interest on the outstanding balance for this period on her next statement.Charges and fees
Virgin Money plc (Virgin) has removed the 0% promotional rate on her credit card.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8599402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.