National Westminster Bank Plc

Financial Ombudsman decision DRN8588735 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50,000redress stated in the decision

Tue Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

it charged £6,000 for this restructuring of the debtCharges and fees

NatWest persuaded Mr B to agree to a repayment holiday in exchange for surrendering the interest rateInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8588735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.