Bank of Scotland Plc

Financial Ombudsman decision DRN8587412 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains about the way Bank of Scotland plc (BoS) has treated him and managed his mortgage account.Treatment in financial difficulty

should BoS have done more to help Mr M when he became unwell?Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8587412.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.