Nationwide Building Society

Financial Ombudsman decision DRN8585553 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr A complains that when he told Nationwide Building Society he was closing his account it didn’t advise him about any pending charges.Account closed or refused

He later discovered the account hadn’t been closed and that Nationwide had placed a late payment marker on his credit record.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8585553.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.