Accord Mortgages Limited

Financial Ombudsman decision DRN8585405 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Accord has increased the interest rate on Miss M’s property because it believed the property was being rented out.Interest and rates

Accord has explained its policy “that the mortgaged property must be and remain the borrower’s main residence”.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8585405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.