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American Express Services Europe Limited
Financial Ombudsman decision DRN8585028 Upheld
Upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Mon Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Amex refunded the sterling equivalent to Miss P’s account and tried to charge back the transaction to the retailer. This was unsuccessful so they added the amount due on the transaction back to Miss P’s account.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8585028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.