National Westminster Bank Plc

Financial Ombudsman decision DRN8583891 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr G has also queried whether the mortgage was mis-sold in the first placeProduct mis-sold

Mr G complains that National Westminster Bank Plc wouldn’t allow him to switch to a new mortgage product without extending the term of the mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8583891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.