Santander UK Plc
Financial Ombudsman decision DRN8580160 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Ms M has complained that Santander UK Plc cancelled her tracker rate mortgage conversion.Mortgage administration
Santander offered Ms M the options of looking into extending the term of her mortgage or looking into a vulnerable rate.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8580160.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.