Express Gifts Limited

Financial Ombudsman decision DRN8575221 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

I won’t be asking Studio to remove any credit information recorded against Mrs J.Credit file reporting

I’m satisfied Studio was significantly responsible for the time it took to resolve this complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8575221.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.