Capital One (Europe) plc

Financial Ombudsman decision DRN8570859 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr G complains that Capital One (Europe) plc would not send him a copy of his credit agreement, did not send him a default letter on his account in 2006 and will not tell him whether any write-off was made on his debt when it was sold by Capital One to another company.Credit file reporting

did not send him a default letter on his account in 2006Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8570859.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.