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American Express Services Europe Limited
Financial Ombudsman decision DRN8562057 Not upheld
Not upheldoutcome, as published by the Ombudsman
£737redress stated in the decision
Sat Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
AMEX also refunded 4 late payment fees and removed the late payment markersCharges and fees
it took an unreasonably long period of time to track the paymentPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8562057.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.