Santander UK Plc
Financial Ombudsman decision DRN8558695 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mr C says that he’d agreed to pay Cahoot £250 each month to pay off the loan. And a direct debit was set up on that basis. But after Santander had taken over the running of the loan his direct debit changed.Charges and fees
Mr C says that Santander UK Plc (trading as Cahoot) acted unfairly when it increased the interest rate on his flexible loan.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8558695.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.