Citibank Europe plc
Financial Ombudsman decision DRN8556940 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr A complains that Citibank Europe plc won’t refund a disputed transaction that he says he didn’t authorise.Card dispute or chargeback
Citibank raised a chargeback using goods not received but Mr A’s initial complaint was the merchant processed the wrong amount.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8556940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.