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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8555315 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

wrongly allowed a relative to close his account with the bank, having given that relative information about the account over the telephoneIdentity checks and access

Mr K considers this inadequate and has not cashed the cheque sent by BritanniaComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8555315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.