Santander UK Plc
Financial Ombudsman decision DRN8555160 Not upheld
Not upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Mon Jun 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
In reviewing this case I have only looked at the way in which the arrears have been calculated.Treatment in financial difficulty
The adjudicator who investigated the complaint didn’t think it should be upheld. He said that, although Mrs J was making regular monthly payments, they hadn’t caught up with the arrears.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8555160.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.