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Provident Personal Credit Limited

Financial Ombudsman decision DRN8546286 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

unfairly charged him too much to settle a high-cost short term credit instalment loanCharges and fees

Satsuma failed to provide Mr P with clear enough information on how any early settlement payment would be calculatedProduct mis-sold

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8546286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.