Sygma Banque

Financial Ombudsman decision DRN8535984 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting

In the Ombudsman’s words

unfairly charged her interest and feesCharges and fees

removed her 0% promotional rate on her balance transferInterest and rates

Remove any adverse information it may have recorded on Miss A’s credit file due to the missed paymentsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8535984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.