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Metro Bank PLC
Financial Ombudsman decision DRN8531177 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Metro Bank PLC closed their joint account without an explanationAccount closed or refused
Mr O also says Metro didn’t comply with a subject access request (SAR) that he submittedData and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8531177.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.