National Westminster Bank Plc

Financial Ombudsman decision DRN8530555 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

He is also unhappy that it has reported this arrangement to credit reference agencies which he believes is a breach of the General Data Protection RegulationsCredit file reporting

Mr M complains National Westminster Bank Plc agreed a payment arrangement with his former wife to accept reduced payments on their joint mortgage and did so without his consentMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8530555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.