AIB Group (UK) Plc
Financial Ombudsman decision DRN8526518 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr M complains that AIB Group (UK) Plc (trading as First Trust Bank) has increased its standard variable rate (SVR) despite there being no changes in the Bank of England base rateInterest and rates
Mr M holds a mortgage with First Trust. He says that until 2010 the SVR he paid was largely varied in line with changes in the base rate. However, in April 2010, First Trust increased the SVR, even though the base rate had not changed.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8526518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.