NewDay Ltd

Financial Ombudsman decision DRN8524009 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

he incurred a late payment chargeCharges and fees

Aqua did not deal with Mr W’s complaint quickly and failed to log his original complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8524009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.