Lloyds Bank PLC

Financial Ombudsman decision DRN8522732 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund any additional charges and interest that became due as a result of Mrs L’s account again going overdrawn in mid-March when the pending charges were added’.Charges and fees

Mrs L and Miss M - who are joint signatories on a business account - complain about the way Lloyds Bank Plc (Lloyds) handled their request to close the account and their attempts to make payments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8522732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.