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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN8512945 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr A complains that Advanced Payment Solutions Limited (APS) won’t refund a number of cash withdrawal transactions totalling £2,950 that he says he didn’t make or authorise.Unauthorised transaction

APS has accepted that it caused delays in investigating Mr A’s fraud claim and it didn’t provide him with a satisfactory level of customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8512945.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.