National Westminster Bank Plc

Financial Ombudsman decision DRN8511608 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I am also satisfied that from that time onwards NatWest did not do all it could to act positively and sympathetically towards Mrs F in her circumstances.Treatment in financial difficulty

Mrs F complains that the charges on her National Westminster Bank Plc account are onerous and have created a cycle of charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8511608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.