National Westminster Bank Plc

Financial Ombudsman decision DRN8507932 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

NatWest, in line with its terms and conditions, took the decision to close Mrs Y’s bank accountAccount closed or refused

Mrs Y says that she received poor customer service from National Westminster Bank Plc (NatWest) when it closed her bank account and failed to assist her in setting up a payment plan.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8507932.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.