Secure Trust Bank Plc

Financial Ombudsman decision DRN8506168 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr H complains that Secure Trust Bank Plc wrongly charged him for damage to his car when he voluntarily terminated his finance agreement.Charges and fees

Mr H has recently told us there are still late payment markers on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8506168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.