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Creation Financial Services Limited

Financial Ombudsman decision DRN8503667 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

refund to Miss G all interest and charges on the account from October 2009 to date of settlementCharges and fees

freeze the application of interest to the account while Miss G continues to make regular payments under a debt management planInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8503667.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.