Preferred Mortgages Limited

Financial Ombudsman decision DRN8495850 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£559redress stated in the decision

Fri Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr A has explained that the reason for the missed payments was due to him being in hospital and his benefits being reduced, thus not having the income to cover the payments on the mortgage.Treatment in financial difficulty

Mr A complains Preferred Mortgages Limited has added legal costs to his mortgage debt even though court action was withdrawn. He’s also unhappy with the arrears charges that have been incurred whilst he was in hospital and when trying to organise a repayment plan.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8495850.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.