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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN8495081 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr H complains Shop Direct Finance Company Limited failed to close his account when he requested.Account closed or refused

He says this is still recorded as active on his credit file. He wants the credit file entry to be corrected.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8495081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.