National Westminster Bank Plc

Financial Ombudsman decision DRN8491333 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr R complains about the way in which National Westminster Bank Plc (NatWest) closed his accountAccount closed or refused

I do think that NatWest took longer than I would reasonably expect to release Mr R’s fundsPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8491333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.