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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN8486001 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

It also said sorry for not meeting Miss K’s request for a call before her complaint was resolved; for her being cut off; and for giving her incorrect information about adding to her complaint points.Complaint handling

Miss K complains about the service she received from The Royal Bank of Scotland plc (RBS) in trying to find out what would happen to money being refunded to her current account as she was closing it down.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8486001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.