Nationwide Building Society

Financial Ombudsman decision DRN8484903 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Miss L feels she’s been unfairly treated by Nationwide Building Society (“NBS”) with regard to numerous transactions made over an extended period of timeUnauthorised transaction

Miss L was diagnosed with serious mental health issuesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8484903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.