Halifax Limited

Financial Ombudsman decision DRN8482242 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr H complains that Halifax, having told him he could apply for a new rate, then said he wasn’t eligible for oneInterest and rates

This complaint’s about a mortgage Mr H holds with Bank of Scotland plc trading as Halifax.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8482242.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.