Yorkshire Building Society

Financial Ombudsman decision DRN8482170 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mrs A and Mr B complain that Yorkshire Building Society (trading as Barnsley Building Society) advised them to take out a mortgage of which £40,000 was on an interest only basis, when it was aware that their endowment policy was only for £36,800.Product mis-sold

They also say the building society reduced the term of both parts of their loan by one year, when they had only requested the shorter term for the repayment part.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8482170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.