Capital One (Europe) plc

Financial Ombudsman decision DRN8479355 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Mr J complains that Capital One (Europe) plc (“Capital One”) has not treated him fairly in that it irresponsibly provided him with unaffordable creditIrresponsible lending

applied excessive fees to his account when it fell into arrears. He would like Capital One to refund the charges on the account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8479355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.