Barclays Bank Plc
Financial Ombudsman decision DRN8478262 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Miss A said Barclays’ final response letter referred her to a different debt collector. But the business didn’t have any record of her account. Miss A is still unwell and she’s still experiencing financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8478262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.