National Westminster Bank Plc

Financial Ombudsman decision DRN8476820 Upheld

Upheldoutcome, as published by the Ombudsman

£1,200redress stated in the decision

Mon Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

They would like NatWest to clear the adverse information from their credit record.Credit file reporting

Mrs M has an offset mortgage with NatWest. Following a number of flooding incidents at her house, in November 2015, she asked for a further payment holiday on her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8476820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.