Barclays Bank Plc
Financial Ombudsman decision DRN8475960 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I do not consider that I may safely conclude that Miss O did not authorise the transactions to be made or enable another party to access the card and PIN such that the account’s funds were able to be used. As such, I see no basis for me to ask Barclays to refund the value of the disputed transactions to Miss O.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8475960.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.