Lloyds Bank PLC

Financial Ombudsman decision DRN8475510 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sat Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Ms D complains about the service she received from Lloyds Bank PLC when she asked it to raise a chargeback.Card dispute or chargeback

My final decision is that Lloyds Bank PLC should pay Ms D a further £75 compensation to resolve this complaint in light of the poor service she received from it.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8475510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.