TSB Bank plc

Financial Ombudsman decision DRN8470578 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

In November 2013 Mr R told the bank he was in financial difficulty. I can see it has recorded this and then taken steps to treat him accordingly since then.Treatment in financial difficulty

He feels that the charges are unfair and he wants them to be refunded to him.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8470578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.