Yes Solutions Ltd
Financial Ombudsman decision DRN8459851 Upheld
Upheldoutcome, as published by the Ombudsman
£133redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
Mr D complains that a loan from Yes Solutions Ltd was fraudulently taken out in his name and money was wrongly taken from his bank account to repay it.Unauthorised transaction
Yes Solutions Ltd agreed to refund the money, but Mr D says it has not paid the refund.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8459851.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.