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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN8455739 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failed to follow his instructions to amend a monthly standing orderPayment delayed or failed
The Co-operative has agreed it made a mistake by not following Mr K’s clear instructions to reduce his monthly standing orderService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8455739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.