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Tesco Personal Finance Limited
Financial Ombudsman decision DRN8453899 Upheld
Upheldoutcome, as published by the Ombudsman
£162redress stated in the decision
Thu May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr R complains that Tesco Personal Finance PLC has refused to make a chargeback, and has turned down his section 75 claim, for a disputed transaction.Card dispute or chargeback
Mr R said that this response was utterly inadequate to address the detailed complaint that he had made.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8453899.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.